Privacy Policy

1. Who we are
Chris Monk Ballooning Ltd (“we”, “us”, “our”) provides private hot air balloon flights from launch sites in Somerset, UK.

2. What this policy covers
This policy explains how we collect, use and protect your personal information when you:
- Visit our website
- Fill in our contact form
- Book a flight or buy a gift voucher
- Communicate with us by email, phone or social media

3. What information we collect
We may collect:
- Contact details – name, email address, phone number, postal address
- Booking details – preferred dates, number of passengers, special occasions, voucher details
- Payment details – we use secure payment providers and do not store your full card details on our systems
- Communication history – emails, messages and notes about your enquiry or booking
- Website usage data – pages visited, time on site, device and browser information (via cookies and similar technologies)

4. How we use your information
We use your information to:
- Respond to enquiries and provide quotes
- Manage and confirm bookings and flights
- Send booking information, updates and safety details
- Issue and manage gift vouchers
- Handle payments and refunds
- Improve our services and website
- Meet our legal and insurance obligations

We only collect and use the information we need for these purposes.

5. Legal bases for using your data
We rely on the following legal bases:
- Contract – to take steps at your request before a booking and to fulfil your booking
- Legitimate interests – to run and improve our business, respond to enquiries and keep records
- Legal obligation – to keep records required by law, tax and aviation/insurance regulations

6. Cookies and website analytics
Our website may use cookies and similar technologies to:
- Help the site function properly
- Understand how visitors use the site
- Improve our content and services

You can usually control cookies through your browser settings. For more details, please see your browser’s help pages.

7. Sharing your information
We do not sell your personal data.

We may share your information with:
- Service providers who help us run our business (for example, website hosting, email services, payment processors, booking or invoicing tools)
- Professional advisers such as accountants, insurers or legal advisers
- Authorities where required by law or to protect our rights, safety or the safety of others
- These third parties are only given the information they need and must keep it secure.

8. How long we keep your information
We keep your personal data only for as long as necessary to:
- Provide our services and manage your booking
- Meet legal, tax and insurance requirements
- Resolve disputes and enforce our agreements

When we no longer need your information, we will delete it safely.

9. How we protect your information
We take reasonable technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no system can be guaranteed 100% secure, so you should take care when sending sensitive information over the internet.

10. Your rights
Depending on UK data protection law, you may have the right to:
- Access the personal data we hold about you
- Ask us to correct inaccurate or incomplete data
- Ask us to delete your data in certain circumstances
- Restrict or object to how we use your data in certain cases
- Withdraw consent where we rely on consent
- Complain to the UK Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data

If you would like to exercise any of these rights, please contact us using the details below.

11. Contact us
If you have any questions about this policy or how we use your data, please contact:

Chris Monk Ballooning Ltd
Email: chrismonk1@yahoo.com
Phone: +44 7976 654 635

12. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date. Please check back regularly to stay informed.

Last updated: October 2026